Refund & Return Policy

1. Samples

Sample fees are charged at cost plus freight. Samples are non-returnable unless they are defective or differ from the approved specification.

2. Bulk / container orders

Because bulk goods are produced to order, returns are not accepted for change of mind, over-ordering or market reasons. We do accept claims for:

• breakage beyond the agreed allowance,
• wrong model, finish or quantity shipped,
• defects that fall outside the approved sample standard.

3. How to claim

Email [email protected] within 15 days of container arrival with: container/invoice number, photos or video, quantity affected, and packing reference. We reply within 3 working days.

4. Resolution

For verified claims we offer, at our option: free replacement in the next shipment, credit note against a future order, or partial refund of the affected value. Freight for verified defective goods is covered by us.

5. Breakage allowance

Ceramic shipments normally carry an allowance of 1–2% (by value) for transit breakage unless packed in buyer-specified packaging. Claims above the allowance are settled as above.

6. Cancellation

Orders may be cancelled before production starts with the deposit refunded minus actual costs incurred. After production starts, cancellation is settled case by case.